Welcome to Sai Shawls. By accessing or using our website (www.saishawls.com) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
- Sai Shawls (“we,” “our,” “us”) is an eCommerce platform based in Kullu, Himachal Pradesh, India, engaged in the design, manufacture, and sale of handwoven shawls and related products.
- By placing an order with us, you acknowledge that you are at least 18 years old and legally capable of entering into binding contracts under Indian law.
2. Products
- All products listed on our website are handcrafted. Minor variations in color, pattern, or design may occur due to the artisanal nature of our work. Such variations will not be considered defects.
- We make every effort to display product colors and details accurately, but actual colors may vary slightly due to differences in screen resolutions.
3. Pricing & Payments
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
- We reserve the right to change prices at any time without prior notice. However, the price charged at checkout will remain final for that transaction.
- Payments can be made through debit cards, credit cards, UPI, net banking, and other secure payment gateways available on our website.
4. Shipping & Delivery
- We ship across India. Estimated delivery timelines will be provided at checkout but may vary depending on location and courier services.
- Delays due to unforeseen circumstances (strikes, natural disasters, courier delays, etc.) are beyond our control.
- Customers are responsible for providing accurate delivery addresses. We are not liable for failed deliveries due to incorrect or incomplete address details.
5. Returns & Exchanges
- Returns are accepted only under the following conditions:
- The product is damaged or defective on delivery.
- A wrong product has been delivered.
- Customers must raise a return request within 3 days of delivery by contacting us at [support@saishawls.com].
- Products must be unused, unwashed, and returned in their original packaging with all tags intact.
- Customized or personalized products are not eligible for return or exchange.
6. Intellectual Property
- All content on this website, including images, text, logos, designs, and product descriptions, are the intellectual property of Sai Shawls and are protected under applicable copyright and trademark laws.
- Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
7. Limitation of Liability
- Sai Shawls will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our maximum liability, under any circumstance, will be limited to the purchase price of the product in question.
8. Privacy
- We respect your privacy. Any personal information you provide will be used strictly in accordance with our Privacy Policy.
9. Governing Law & Jurisdiction
- These Terms & Conditions are governed by the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of courts in Kullu, Himachal Pradesh.
10. Contact Us
For any queries regarding these Terms & Conditions, you may contact us at:
Sai Shawls
Kullu, Himachal Pradesh, India
📧 Email: info@shreesaishawl.com