At Sai Shawls, we take great pride in crafting handwoven shawls with love, tradition, and care. Since our products are artisanal and handcrafted, we follow a strict returns and refund policy to maintain quality and fairness.
1. Eligibility for Returns
We accept returns only under the following conditions:
- You received a damaged or defective product.
- You received a wrong item (different from what you ordered).
Please note:
- Minor variations in color, weave, or texture are natural in handcrafted products and will not be considered defects.
- Customized or personalized items are not eligible for return or exchange.
2. Return Process
- Customers must raise a return request within 3 days of delivery by emailing us at support@saishawls.com with order details and pictures of the product.
- The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Once approved, our team will guide you on how to ship the product back.
3. Refunds
- After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed within 7–10 business days to your original mode of payment.
- Shipping charges are non-refundable, except in cases where the product delivered was wrong or defective.
4. Exchanges
- Exchanges are subject to product availability.
- If the requested item is unavailable, a refund will be issued instead.
5. Non-Returnable Items
- Gift cards, sale items, and customized orders are not eligible for return or refund.
6. Contact Us
For any queries related to returns or refunds, please reach out to:
Sai Shawls
Kullu, Himachal Pradesh, India
📧 Email: info@shreesaishawl.com